Before your programme starts
If you need to cancel before a confirmed programme starts, contact us promptly at info@impearly.com with your enrollment and payment details. We will review the request against the written fee communication, any reserved trainer or batch commitment, and applicable law.
After a programme has started
Requests made after classes or digital access have started are assessed based on the services already delivered, the remaining programme commitment and the agreed enrollment terms. Completed sessions, used learning resources and non-recoverable third-party charges may not be refundable where permitted by law.
Approved refunds
Where a refund is approved, it is returned to the original payment method where possible. Processing time can vary depending on the payment method, bank and payment provider. We will share the outcome and any required next steps by email.
How to request help
Please include the learner's name, registered email address, programme or batch, payment reference and reason for the request. This helps our support team review your request accurately.